Category Employee retention software

Four Technological Expectations of Today’s Hotel Guests

Hotel management solutions

Technology is changing the way the business world works and operates. Take the hotel and hospitality industry for example. Years ago, a good customer service experience in this industry included exceptional interactions with the front desk staff, a clean room, and helpful concierge services. Today, with technology introduced into the picture, there are many more components that make up an exceptional customer service experience.

The ability to research and book online

The majority of hotel customers no longer call to reserve a room. Instead, they research local hotels and then book online. If a hotel does not have an easy process to do this, customers are more likely to be dissatisfied and less likely to book a room there. Customers today want a booking process that is easy, fa

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